Terms & Conditions

1. Definitions

1.1. Bryan Thompson Windows: Bryan Thompson Windows Limited (Registered in England and Wales, Company 5666753, Fensa Number 16287 , VAT Number 511049686, Registered Office 33 Boston Road South, Holbeach, Lincolnshire, PE12 7LR;

1.2. You: the person(s) who have ordered the Goods and Services from Bryan Thompson Windows as indicated on the Quote;

1.3. the Goods and Services: the products, materials and/or professional services to be provided by Bryan Thompson Windows to you and as detailed in the Quote;

1.4. the Agreement: these Terms and Conditions together with any terms contained within the Quote;

1.5. the Quote: the written document from Bryan Thompson Windows setting out the cost of the Goods and Services to be provided.

2. General

2.1. The contract between Bryan Thompson Windows and you is formed on your acceptance of the Quote. You should signify acceptance of the Quote by notifying Bryan Thompson Windows in writing, either by letter or email.

3. Charges, invoicing and payment

3.1. Bryan Thompson Windows fees for the supply of Goods and Services will be detailed in the Quote. All fees are inclusive of VAT at the current applicable rate. The fees set out in the Quote are subject to the outcome of a survey to be carried out by Bryan Thompson Windows on acceptance of the Quote.

3.2. You may be required to pay a deposit on agreeing the Quote. The Quote shall detail any such requirement.

3.3. Invoiced amounts outstanding shall be payable as specified in the Quote. Final payment shall be made on the same day as completion of the work.

4. Cancellation within the cooling off period

4.1. You may cancel the order within 14 days of the date you accept the Quote by notifying Bryan Thompson Windows clearly of your intention to cancel (by telephone, email or post). The notice of cancellation must be sent by the end of the 14-day period. You should retain proof of cancellation.

4.2. In the event of cancellation in these circumstances you will be entitled to a full refund of any monies already paid to Bryan Thompson Windows.

4.3. Bryan Thompson Windows will not commence the work or order any materials until expiry of the 14-day period, where commencement of the work within the 14-day period occurs at the request of the Client Bryan Thompson Windows shall be entitled to charge the Client for any work or other costs incurred up to the time of cancellation.

5. Cancellation after the cooling off period and made to measure products

5.1. Where cancellation occurs after 14 days of the date of acceptance of the Quote, you must notify Bryan Thompson Windows clearly of your intention to cancel (by telephone, email or post). You should retain proof of cancellation.

5.2. In the event of cancellation within these circumstances for non-made to measure products, if work has begun to make the products ordered, the deposit paid to Bryan Thompson Windows will be retained, and any other monies already paid will be refunded.

5.3. Where products are made to measure, and the order has been placed following the cooling off periods, all monies already paid to Bryan Thompson Windows will be retained by Bryan Thompson Windows and Bryan Thompson Windows shall be entitled to charge the Client for any work or other costs incurred up to the time of cancellation more than that already paid.

6. Retention of title

6.1. The Parties agree that ownership of Goods supplied by Bryan Thompson Windows (or any supplier to Bryan Thompson Windows) in the provision of the Goods and Services shall by retained by Bryan Thompson Windows until all invoices raised by Bryan Thompson Windows for the Goods and Services have been settled by you.

7. Client Responsibilities

7.1. You shall co-operate with Bryan Thompson Windows to enable us to perform its obligations under this Agreement and shall:

7.1.1. Obtain all necessary permissions and consents that may be required for the performance of the Services;

7.1.2. Ensure that accurate information required for the performance of the Services is supplied to Bryan Thompson Windows and supply any further information reasonably required by Bryan Thompson Windows;

7.1.3. Provide a safe working environment and comply with your duty under section 2 of the Occupiers Liability Act 1957; and

7.1.4. Ensure that the premises are prepared and accessible to Bryan Thompson Windows’ operatives at the time and date agreed for performance of the Services.

8. Bryan Thompson Windows Responsibilities

8.1. Bryan Thompson Windows will use all reasonable endeavours to ensure that the Services are performed to a reasonable standard and within the indicated time frames specified in the Quote.

8.2. Bryan Thompson Windows will handle any complaints you may have in accordance with its Complaints Procedure, a copy of which shall be provided with these terms and conditions.

9. Fensa

9.1. Bryan Thompson Windows’ work is carried out under the Fensa Competent Person Scheme and Fensa will issue a certificate of compliance on completion of work which Fensa applies to, which you should retain.

9.2. Where you are dissatisfied with any aspect of the Goods or Services and the outcome Bryan Thompson Windows’ internal complaints procedure you may have recourse through either the Fensa Customer Homeowner Complaints Procedure, or as a Which? Trusted trader we use ombudsman services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders on 01179812929.

10. Guarantees and Insurances

10.1. For works carried out which are notifiable to Fensa, Bryan Thompson Windows undertakes to provide Insurance Backed Guarantees; Deposit Protection where required; and guarantee covering the cost of completing rectification work in respect of installation defects.

10.2. Bryan Thompson Windows undertakes to warrant/ insure any item supplied by it on a replacement item or repair basis

10.3. The choice of whether materials are either repaired or replaced is at the sole discretion of Bryan Thompson Windows Limited. *All items are subject to the originating supplier still trading and able to supply compatible goods.

10.4. Bryan Thompson Windows accepts no liability in respect of the following:

10.4.1. Damage due to accident, storm, flood, neglect, misuse, faults or premature deterioration that results from the client’s failure to reasonably maintain the product(s);

10.4.2. Possible dulling of frames because of weather conditions;

10.4.3. The failure of the products to reduce or eliminate condensation;

10.4.4. Any part of component that has been subject to stresses and operating forces beyond the recommended levels;

10.4.5. Any part or component that has been altered (including the addition of aftermarket items) by a third party. Or which has suffered surface corrosion not affecting performance;

10.4.6. The failure of the product to prevent wind/water ingress beyond the recommended performance levels or in periods of exceptional weather circumstances;

10.4.7. Any item that has a disclaimer in force signed by the customer.

10.5. This guarantee is valid only upon the goods being paid for in full. (Reservation of title).

10.6. Bryan Thompson Windows reserves the right to repair or replace defective items. Whilst every effort will be made to source a ‘like for like’ product we cannot guarantee that an exact match will be available.

10.7. In respect of any repair work carried out to the defective item or replacement units supplied within the guarantee period under the terms of the Bryan Thompson Windows guarantee, Bryan Thompson Windows shall not be liable for consequential loss of any nature whatsoever including (without limitation) any loss of earnings.

10.8. Bryan Thompson Windows reserves the right to invoice you for all costs incurred in handling claims that prove not to be covered under this guarantee.

10.9. This guarantee is only for the benefit of the domestic customer and no warranty or guarantee is issued or entertained in respect of a third party.

10.10. The Bryan Thompson Windows guarantee shall be insured if Bryan Thompson Windows should cease trading.

11. Third party rights

11.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party

12 Marketing

12.1 We may use carefully selected images of installations on our website, or in our marketing materials. If you wish to opt out of this agreement, please let us know by email before completion of the installation.

13 Jurisdiction

This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.